This page belongs to the app “Remind – Brain Health” by Remind B.V.

Here you can read how to submit a request to have your account and associated data deleted.

1. How to submit a deletion request?

You can delete your Remind account via the online form:

1. Go to: http://www.remindbrainhealth.com/deletemyaccountform

2. Fill in the deletion form with:

   • the email address you registered with in Remind

3. Confirm that you want your account and all associated data deleted.

4. Submit your request.

Upon receipt of your request:

• you will receive a confirmation by email

• we typically complete the deletion within 30 days

• we will notify you once the deletion is complete

2. What data is deleted?

When your account is deleted, we typically delete the following categories of personal data from our active systems:

• Account information

  • Name

  • Email address

  • Year of birth and other profile information you provided in the app

• App usage and brain health data

  • Results from your memory tests and other cognitive assessments

  • Results from your lifestyle questionnaires (e.g., exercise, sleep, nutrition)

  • Scores, trends, and indices we display in the app (such as “brain age”)

• Communication data

  • Messages exchanged with our support team, insofar as they are linked to your account

• Technical app data (linked to your account)

  • Device IDs or internal user IDs we use to link your data to your account

After completion of the deletion, you can only create a new account with the same email address as a new user; your old data will no longer be available.

3. What data do we (temporarily) retain longer – and why?

In some cases, we are required to retain certain data longer, even if you delete your account. We always do this limitedly and for a clear reason:

• Financial administration

  • Information about payments, invoices, and subscriptions

  • Retention period: up to 7 years after the relevant fiscal year

  • Reason: legal administrative and tax obligations

• Security and log files

  • Technical logs required to investigate misuse, fraud, and security incidents

  • Retention period: maximum 12–24 months

  • Afterwards, these data are deleted or anonymized

• Anonymized or aggregated data

  • Some data is used for statistics and research in a fully anonymized form (no longer traceable to you as a person).

  • This data is no longer considered personal data and is therefore not deleted with your account.

We never retain more personal data than necessary, and never longer than required by law and regulations.

4. What happens if you only delete the app?

Simply deleting the app from your phone or tablet does not mean your account and data are automatically deleted.

• Your data will remain available in our systems.

• If you want us to delete your data, please follow the steps under “How to submit a deletion request?” on this page.

5. Processing time and confirmation

• We process your request as quickly as possible, no later than 30 days.

• If we need additional information to verify your identity (for example, to protect your privacy), we will contact you.

• Once we have deleted your account, you will receive a confirmation by email.

6. Questions about your data or this process?

If you have questions about:

• the deletion of your account

• what data we specifically retain about you

• or if this page is unclear

you can contact us via the contact form on our website or via the email address listed in our Privacy Statement.