Deleting your account

This page belongs to the app “Remind - Brain Health” by Remind B.V.

Here you can read how to have your account and its data deleted.

1. How do you delete your account?

You delete your account yourself in the app, under Settings, with Delete my account. You choose between two options.

Delete everything. Your account and your data are deleted. A 30-day recovery period applies first, so that an accidental deletion can be undone. If you log in again within those 30 days, the deletion is cancelled. After 30 days your account, your measurements and your results are permanently deleted, we ask Apple to unlink your Apple account, and we remove you from our mailing list.

Delete personal details, keep results for research. Your name, email address, contact address and the links to your Apple or Google account are erased. Your measurements and results are kept, as are your date of birth, sex, first language and level of education, because those are needed to interpret the measurements.

Can you no longer reach the app, for instance because you have lost access to your email address? Email privacy@remindbrainhealth.com from the address you registered with, or state that address in your message. We handle such a request within 30 days.

2. Which data is deleted?

When your account is deleted, we in principle remove the following categories of personal data from our active systems:

Account details
- Name
- Email address
- Year of birth and other profile details you entered in the app
App use and brain health data
- Results of your memory measurements and other cognitive measurements
- Results of your lifestyle questionnaires, for example exercise, sleep, nutrition
- Scores, trends and indices we show in the app, such as your brain age
Communication data
- Messages you exchanged with our support team, insofar as they are linked to your account
Technical app data, linked to your account
- Device IDs or internal user IDs we use to link your data to your account

Once the deletion is complete, you can use the same email address only to create a new account as a new user; your old data is no longer available.

3. Which data do we keep for longer, and why?

In some cases we are required to keep certain data for longer, even when you delete your account. We always do this sparingly and for a clear reason:

Financial records
- Details of payments, invoices and subscriptions
- Retention period: up to 7 years after the financial year in question
- Reason: statutory record-keeping and tax obligations
Security and log files
- Technical logs needed to investigate misuse, fraud and security incidents
- Retention period: at most 12 to 24 months
- After that this data is deleted or anonymised
Anonymised or aggregated data
- Some data we use for statistics and research in fully anonymised form, no longer traceable to you as a person
- This data no longer counts as personal data and is therefore not deleted along with your account

We never keep more personal data than necessary, and never longer than the law requires.

4. What happens if you only delete the app?

Deleting the app from your phone or tablet does not by itself delete your account and data.

Your data remains available in our systems.
If you want us to delete your data, follow the steps under “How do you delete your account?” on this page.

5. Timescales and confirmation

If you delete your account in the app, the 30-day recovery period starts immediately. After that the deletion is permanent.
If you send a request by email, we process it as quickly as possible, within 30 days at the latest.
If we need more information to confirm your identity, to protect your privacy, we will contact you.
Once your account has been deleted, you receive a confirmation by email.

6. Questions about your data or this process?

If you have questions about deleting your account, about exactly which data we hold about you, or if this page is unclear, email privacy@remindbrainhealth.com.

What we do with your data while your account is active is set out in our privacy statement.